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Privacy Policy

Last Updated: July 15, 2023

At QualityLab, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app testing services.

1. Information We Collect

We may collect several types of information from and about users of our services, including:

1.1 Personal Information

  • Contact information (name, email address, phone number, company name)
  • Billing information (billing address, payment details)
  • Account credentials (username, password)
  • Communication preferences

1.2 Technical Information

  • IP address and browser information
  • Device information (type, operating system)
  • Usage data (pages visited, time spent on site)
  • Cookies and similar tracking technologies

2. How We Collect Information

We collect information through:

  • Direct interactions (when you fill out forms, correspond with us)
  • Automated technologies (cookies, server logs)
  • Third-party sources (business partners, analytics providers)
  • Client-provided applications for testing purposes

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Respond to your inquiries and provide customer support
  • Send administrative information (service announcements, updates)
  • Send marketing communications (with your consent)
  • Analyze usage patterns to enhance user experience
  • Protect against fraudulent or unauthorized activity
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

  • Service providers (hosting, payment processing, analytics)
  • Professional advisors (lawyers, accountants, insurers)
  • Business partners (with your consent)
  • Regulatory authorities (when required by law)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure network infrastructure
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider:

  • The amount, nature, and sensitivity of the information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the information
  • Whether we can achieve those purposes through other means
  • Applicable legal requirements

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

  • Remember your preferences and settings
  • Understand how you interact with our website
  • Analyze and improve our services
  • Provide personalized content and advertisements

You can control cookies through your browser settings. However, if you disable cookies, some features of our website may not function properly.

9. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

We are based in India, and your information may be processed and stored in India and other countries where our service providers maintain facilities. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, regardless of where it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

  • Email: [email protected]
  • Phone: +91 7845 932 106
  • Address: Mahatma Gandhi Rd, Jalna, Maharashtra